A couple of years back I needed to replace my windows and being the technologically dependant person that I am, I decided to use the internet to find a replacement window company. I used a search engine to search for one online through one of those “find it all sites”.

I emailed them and requested for a quotation. I didn’t know then that it was necessary to have them come over for an on site consultation. They took about four days to respond and requested that I provide some details about my home. I should have seen the signs right here but being naïve I sent the details.

A few days later the quotation eventualy came through and I was thrilled. I was happy that this internet thing really works. I just had a few queries with the quote, nothing terrible just standard questions. I checked for their number on the quote and gave them a call.

Here is is when the real trouble began. They kept transferring me to one person after another until I got fed up. When I finally talked to someone they informed me the quote was a standard one – they would have to come my place for an actual one.

They didn’t show up on the agreed date and when I called them up they were hardly apologetic at all. They went on about how busy they were and what time of the year it was and so on.

This was when it dawned on me that I was wasting my time with these guys and I cancelled the order.